The Receptionist is responsible for greeting residents & visitors as well as answering all incoming calls in a prompt, courteous, and timely manner.
ESSENTIAL FUNCTIONS
Professionally answer incoming calls. Screen, transfer, and direct incoming calls to appropriate individual; take detailed messages as needed.
Greets and directs residents and visitors to the property in a professional, friendly and hospitable manner.
Make sure the visitor log is accurate and available for use in emergency situations.
Perform clerical duties such as copying, faxing, filing, typing, etc. to provide administrative support to the department as needed.
Maintain confidential documents.
Resolves complaints within scope of authority, otherwise refer the matter to the management.
Perform other duties as assigned.
SKILLS AND KNOWLEDGE REQUIREMENTS
HS Diploma or equivalent.
A minimum of 1 year of related experience.
Must have a positive and friendly attitude.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Proficient with Microsoft Office applications (Word, Excel, and Outlook).
Must be able to demonstrate proper telephone etiquette, excellent customer service, satisfactory written, oral communication and listening skills.
PHYSICAL AND MENTAL REQUIREMENTS
Ability to sit at a desk and monitor phones for extended amounts of time.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Bend, kneel, stoop, squat, turn, and twist repetitively.
Lift and move up to 30 pounds.
Use and operate general office equipment.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
