Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties
Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
Communicates schedule changes with providers
Greets patient in waiting room and escorts to triage room and exam room
Assures efficient patient flow through the office, triage room and exam rooms
Checks patient's identification using (2) patient identifiers - name, DOB and/or MRN
Adheres to hand hygiene and standard precaution guidelines
Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
Anticipates / sets up special equipment and/or supplies needed for the visit
Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
Assists the physician or nurse practitioner with patient care during the visit
Assists with training and orientation of new Medical Assistant staff
Assists with training and orientation of new equipment
Assists patient through checkout process when visit is complete
Cleans and prepares room for next patient
Responds to needs to expedite visits and keep on schedule
Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Tests specimens as necessary:
EKG and transmit EKG
Stool for occult blood
Urine Collection (perform UAs and Centrifuge)
Skin Testing
Performs phlebotomy when applicable
Performs other tests, procedures, and treatments as needed
Download glucometers, pumps and reports as needed
Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
Documents testing / results per practice protocols
Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
Enters vitals and test results into EPIC
Updates clinical paperwork as needed
Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
Maintains neat, clean and safe exam rooms and treatment areas
Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable
Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.
Requests clinical supplies and practices cost effectiveness measures
Assures all equipment is in good working order
Cleans equipment, exam rooms and triage room after patient use per office protocol
Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
Communicates appropriately and effectively with patient
Functions as in integral part of the patient care team
Interacts in a professional, cooperative way with other practice staff
Accepts delegate responsibilities in a positive manner
Offers help to others in the practice when not busy
Before leaving the practice on breaks / lunch makes sure adequate coverage is available
Engages in constructive problem solving with others in the practice as problems arise
Attends and participates in practice staff meetings
Performs all other duties assigned
Qualifications
Medical Assistant certification preferred
Basic Life Support certification required
Phlebotomy - Pediatrics preferred
Associates degree preferred
Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification
1-2 years of Medical Assistant experience
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
