Job Description: Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
PAS Specialist - Temporary
US-OR-Portland
Job ID: 2024-32629 Type: Temporary Part-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Waterfront)
Overview
Telecommunications Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Arranged Care Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Responsibilities
Basic computer keyboarding skills including typing of 30-45wpm.
Six months of work experience in a medical office setting, including high volume direct patient contact OR
one year of work experience in a high volume direct public contact position OR
successful completion of the PAS trainee position (open to trainee candidates).
Must have demonstrable customer service skills both over the phone and face to face.
Must have excellent attendance.
Must have proven and effective communication skills.
Must be detail oriented, highly accurate and able to multi-task in high volume situations.
Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.
Must have verifiable telecommunication skills with diplomacy and efficiency and use of multi-lined phones.
Must be able to work independently with little direct supervision.
Must be able to recognize problems and proactively solve or correct them.
Qualifications
Basic computer experience with database knowledge.
Knowledge of OHSU admission policies and PAS/authorization policies preferred.
Knowledge of PAS procedures and integrated care at OHSU preferred.
Knowledge of Epic systems.
Knowledge of OHSU network systems, including Outlook and Microsoft Office products.
