Description: Our client is currently seeking a Network Technician
Required Skills:
The requirement is for a strong networking candidate with data center experience.
Extensive experience with Cisco switches, CCNA, and similar certifications needed
Includes, but is not limited to, software and hardware support via deskside support or remote support.
The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory to delete users or reset passwords.
Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
Experience working in-house in a corporate environment.
Experience with the ServiceNow ticketing tool.
Typically requires technical school certification or the equivalent of 2-4 years of relevant experience.
Maintain all required OEM Certifications as directed by Management.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired.
Skills:
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Contact: mkhan01@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
