Job Description:

Location: Cary, NC

Salary: Negotiable

Description:

Title:
Call Center Customer Service Professional - II

Location:
Cary, NC (Hybrid)

Duration: Long Term Contract



JOB DESCRIPTION:



Hybrid 8 days a month, usually Tuesday and Wednesday's





Targeted Years of Experience: 3-5 years






Responsibilities:


• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems

• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed

• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.

• Provide information to the customer regarding the current status or resolution



MUST HAVE SKILLS:


Candidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24/7 so individual must be able to work all shifts
- Preferred client Experience



DESIRED SKILLS:
Strong in customer service, appropriate phone manners, ability to think and react to changing situation



EDUCATION/CERTIFICATIONS:


At minimum a High School diploma, some college preferred

Contact: agupta08@judge.com


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