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Location: US:WI:MENOMONEE FALLS at our INTEGRATED SERVICE CENTER facility.

This job is HYBRID.

$5,000 sign on bonus!

FTE: 1.000000

Shift: 4

Schedule: 8 hour shifts between the hours of 0700-2100; Every third weekend

Job Summary:

As a member of the IPS team, you will be an essential point of contact for our Froedtert Pharmacy patients as well as internal and external staff, providing them with exceptional customer service and support telephonically or through communication platforms, such as MyChart. You will be responsible for handling patient and staff inquiries, resolving issues, and ensuring that all interactions are handled with professionalism and efficiency. This role is crucial in maintaining Froedtert Pharmacy's reputation for excellence and fostering positive relationships with our patients and staff.

Key Responsibilities:

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  Customer Service: Serve as the first point of contact for patients and staff calling the pharmacy with inquiries, prescription refills, medication questions, and other concerns. Provide friendly, courteous, and knowledgeable assistance to ensure customer satisfaction.


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  Inquiry Resolution: Address customer concerns, questions, and complaints promptly and effectively. Help develop, utilize existing, and publish new resources, reference materials, and protocols to provide accurate information and solutions.


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  Prescription Management: Process prescription refill requests, verify patient information, and ensure adherence to pharmacy policies and procedures. Collaborate with pharmacists and healthcare providers as needed to facilitate prescription refills and transfers.


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  Insurance Verification: Assist customers and staff with insurance-related inquiries, including coverage verification, prior authorization requirements, and billing issues. Coordinate with insurance companies and pharmacy staff to resolve discrepancies and ensure timely processing of claims.


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  Documentation and Recordkeeping: Maintain accurate and detailed records of patient interactions, prescription requests, and other pertinent information in pharmacy databases and electronic health records (EHR) systems. Ensure compliance with patient privacy regulations (e.g., HIPAA).


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  Cross-Functional Collaboration: Collaborate with pharmacy technicians, pharmacists, healthcare providers, and other members of the healthcare team to facilitate seamless communication and coordination of care for customers.

You will do well at this job if:

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  You are customer focused and adaptable to different personality types


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  You have strong phone and verbal communication skills


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  You have the ability to listen, not just hear


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  You can manage large amounts of inbound and outbound calls in a timely manner


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  You can balance autonomy and teamwork


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  You are flexible


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  You have a positive attitude

EXPERIENCE DESCRIPTION:

A Minimum of 3 year's experience as a pharmacy technician is preferred.

High School diploma or equivalent is required.
Graduate of an accredited pharmacy technician training program is preferred.

TRAINING DESCRIPTION:

Leadership training is preferred.

Exceptional customer service skills. Proven ability to communicate effectively with a diverse group. Proven attention to detail. Outstanding organizational and follow-up skills. Proven leadership skills. Experience with various computer systems and programs.

Application for Wisconsin registration as a Pharmacy Technician is required by hire date and must be obtained within 12 months of hire. Staff hired into this role prior to 3/31/23 must have applied for Wisconsin registration by 3/31/23 and have until 3/31/24 to obtain registration. Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within 6 months of hire.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

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  Paid time off
  


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  Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  


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  Academic Partnership with the Medical College of Wisconsin
  


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  Referral bonuses
  


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  Retirement plan - 403b
  


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  Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  


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  Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
  

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.