Job Description:


Location: Charlotte, NC, USA
Req Number: Req# 186
Date Posted: Posted Monday, December 23, 2024

We are looking for a highly skilled IT Specialist to support our Charlotte, NC office, but will support our global workforce. The ideal person for this role thrives in a fast-paced environment and relishes the opportunity to provide timely solutions to meet business needs.

In This Role You Will:

• Support our growing workforce by managing inventory, logistics, and our Employee Life Cycle:
• Create accounts and grant access to internal resources
• Prepare devices for new employees
• Partner with HR and IT with employee separations
• Provide white-glove service to Discovery Education colleagues:
• Teach team members how to use new tools
• Test new tools and features
• Administration of IT systems:
• Macs and PCs (Windows 10/11), iOS and Android devices
• Mobile Device Management
• Office 365, Zoom (Meetings, Webinars, and Phone), Slack
• Printers (sorry, everyone must print sometimes)
• Work with our vendors to ensure a great experience for everyone
• Other cool tools we’ll find
• Learn every day:
• You also probably break stuff every day, just to find out how to fix it

Leading Projects

• Equipment Inventory Management
• Equipment Refresh Replacement and Schedule

Core Competencies for Success:

• Technical Skills:
• Experience in supporting OS X and Windows-based systems and hardware (3 years plus)
• Experience with scripting is a big differentiator
• Experience working remotely with users of varied technical experience (~1 year)
• Administration of Office 365 and office tools for at least a year and familiarity with GSuite
• Knowledge of client-side network troubleshooting and Interested in network switches and firewalls (Network± Level but no cert required) (1 year plus)
• Familiarity with configuration management tools like Intune, Jamf, or Mosyle Business
• Soft Skills:
• Top-notch communication skills – both written and verbal. Your colleagues love working with you and you love to help them
• Strong problem-solving and analytical skills
• Driven, self-motivated contributor with ownership mentality, with ability to work well within a team

Credentials and Experience:

• Certifications Microsoft AZ-900, AZ-103 beneficial
• CompTIA Network+ or CCNA beneficial but not required
• Some travel may be required.
• Legal right to work in the United States

This role is designed to be hybrid minimum 4 days onsite. This role is essential for supporting our office operations and requires a minimum of four days in the office each week, with the flexibility to work five days as needed based on workload. You will primarily work in an open office environment with sit/stand desks. Occasionally, tasks may need to be performed in our staging area, which is cooler than the main office space. The position also requires the physical ability to lift at least 25 pounds and climb a ladder.

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At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs
• Mentorship program and collaboration with veteran leaders
• Constant opportunities for cross-functional training and skill building
• Uncapped career growth

Team Member Wellness – When you feel great, you do great work!

• Leave for life’s moments including 7 recognized holidays
• Take PTO without the vacation guilt
• Up to 12 weeks of Paid Parental Leave
• Annual Winter Holiday Break (typically the last week of December)

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

Other details

Pay Type Hourly

PI258623831

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