Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Exempt
Job Role Summary
The Solutions Analyst IV is responsible for developing complex software solutions to build efficiencies, integrate systems, solve business problems and/or predict and prevent system failures. This position will demonstrate knowledge about Eskenazi Health's policies, procedures and business operations and is certified or proficient in multiple applications. The Solutions Analyst IV will coordinate issue resolution across applications. Persons filling this position will employ formalized development methodology and practices to ensure delivery of the highest quality customized solutions, contributing to the successful accomplishment of the primary mission and continued development of Eskenazi Health. The Solutions Analyst IV will ensure the development of healthy working relationships with operational counterparts. This position supports the management teams' efforts to deliver custom solutions which meet detailed specifications intended to satisfy the documented business needs, as well as understand and support development processes and procedures, which are established to explicitly drive business process
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
Acts as a primary contact for an application; engages with customers and coordinates issues that arise across application area(s)
Leads team meetings
Assists Product Director with deliverables
Facilitates the problem resolution process
Demonstrates understanding of and directs the choices involved in application configuration
Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate
Develops and documents project team procedures for implementing system changes and other tasks.
Troubleshoots problems and questions from end users and serves as a resource to IS/IT team members
Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure
Has astute awareness of unique needs and anticipated changes of end user; performs analysis of EHR content and negotiation of any user requested modifications/alternatives; completes modification/build of content based on operational decisions in collaboration with team and Epic TS/resources
Utilizes resources as appropriate; strategizes for potential untapped resources
Populates databases for which they are the owner documenting decisions and system build.
Prepares details of specifications as needed
Seeks out educational, teaching, coaching and mentoring opportunities
Job Requirements
Bachelor degree preferred
Post-secondary certification with Epic experience
Operational and project management experience preferred
Current Epic and NVT certificationsor equivalent certifications
Deep understanding of Eskenazi Health and the user community in the assigned area
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
Ability to analyze data and formulate project plans
Knowledge, Skills & Abilities
Excellent interpersonal skills and a customer service orientation. Excellent ability to effectively communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical and/or clinical knowledge.
Bachelor degree preferred
Post-secondary certification with Epic experience
Operational and project management experience preferred
Current Epic and NVT certifications
Deep understanding of Eskenazi Health and the user community in the assigned area
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
Ability to analyze data and formulate project plans
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
