Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Exempt
Job Role Summary
The Solutions Analyst-Pharmacist is responsible for developing complex software solutions to build efficiencies, integrate systems, solve business problems, and/or predict and prevent system failures. This position demonstrates knowledge about Eskenazi Health's policies, procedures, and business operations and is certified or proficient in multiple applications. The Solutions Analyst-Pharmacist coordinates issue resolution across applications. The incumbent employs formalized development methodology and practices to ensure delivery of the highest quality customized solutions, contributing to the successful accomplishment of the primary mission and continued development of Eskenazi Health. The Solutions Analyst-Pharmacist ensures the development of healthy working relationships with operational counterparts. This position supports the management team's efforts to deliver custom solutions which meet detailed specifications intended to satisfy the documented business needs, as well as understands and supports developmental processes and procedures, which are established to explicitly drive business processes. In addition to carrying out above functions, this role must maintain active licensure as a Pharmacist.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development, and Excellence)
Acts as a primary contact for an application; engages with customers and coordinates issues that arise across application areas
Leads team meetings
Assists Product Director with deliverables
Facilitates the problem resolution process
Demonstrates understanding of and directs the choices involved in application configuration
Performs in-depth analysis of workflows, data collection report details, and other technical issues associated with EHR software
Develops and documents internal procedures as appropriate
Develops and documents project team procedures for implementing system changes and other tasks
Troubleshoots problems and questions from end users and serves as a resource to IS/IT team members
Assists external EHR staff to better understand Eskenazi Health's operational needs; validates workflows; builds and configures content based on system structure
Demonstrates astute awareness of unique needs and anticipated changes of end users; performs analysis of EHR content and negotiation of any user requested modifications/alternatives; completes modification/build of content based on operational decisions in collaboration with team and Epic TS/resources
Utilizes resources as appropriate; strategizes for potential untapped resources
Populates databases documenting decisions and system build
Prepares details of specifications as needed
Seeks out educational, teaching, coaching, and mentoring opportunities
Job Requirements
Doctor of Pharmacy (Pharm D) degree or Bachelor of Science in Pharmacy
Post-secondary certification with Epic experience
Operational and project management experience preferred
Current Epic and NVT certifications
Knowledge, Skills & Abilities
Deep knowledge of Eskenazi Health and the user community in the assigned area
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan
Strong communication and interpersonal skills; ability to effectively communicate with project leadership and subject matter experts
Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
Ability to analyze data and formulate project plans
Knowledge of and skill with software; promotes continued learning
Ability to actively promote software within Eskenazi Health
Ability to serve as a resource for the application and with IS team members across applications
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
