Job SummaryThe Specialist in Advising will help support the Advising Central model and will provide office management and triage advising services for presenting students. This will include but is not limited to managing transient student email and processing, advising email support, SAP appeals assistance, live chat coverage, phone coverage, front desk coverage, drop-in support, website maintenance, programming support, and general office management. The Advising Center Specialist provides customer service to new and continuing students interacting with the Advising Center providing a seamless transition throughout the advising process. The Specialist assists students regarding Academic Advising and Advising Center functions, as well as assisting them throughout program completion. Specialists communicate with other student affairs areas to facilitate the consistent delivery of information and services and refer students to other departments and resources as appropriate.
Student Support
Works with students throughout the advising life cycle. Provide basic advising support to students regarding academic programs and contacts students, guarantors, and others
Regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, and by mail. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action.
Assists in advising students on issues that will impact their placement, enrollment, and financial assistance, including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
Participates in the planning, coordination, and implementation of advising activities for new and current students.
Customer Service
Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to appropriate departments for further assistance as necessary. Interprets and responds to student inquiries in person, via the telephone, and electronically.
Facilitates engaging presentations, first-semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations, and other permissions needed for student registrations.
Provides guidance on department and campus processes. Maintains Advising Center technology.
Clerical
Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. General duties may include scanning documents, distributing and processing mail, updating and ordering admissions/registration publications/forms, and various office supplies.
Processes incoming transient student applications and maintains correspondence with academic advisors, students, and faculty/staff as needed. Maintain confidentiality of student records and other information. Tracks and inputs data related to Advising Center activity.
May lead and guide the work of other support staff (i.e., student employees) as appropriate; facilitates communication of administrative activities and workflow to departments and areas within the Advising Center.
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications
Associate degree or relevant clerical or customer service experience
At least three (3) years of progressively responsible clerical or student services experience in the area of the assigned specialized function, such as advising, career services, or higher education
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s)
Work Schedule: 20 - 29 hours a week between the hours of 8 am - 5 pm on Monday, Tuesday, and Thursday, 8 am - 7 pm on Wednesday, and 10 am - 4:30 pm on Friday.
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:Part time
Union (If Applicable): Scheduled Hours:20
Additional InformationIn order to ensure your application is complete, you must complete the following:
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