Under limited supervision, the primary focus of theCoordinator - Scheduling(Coordinator) is to oversee scheduling and payroll of field staff within the Empress EMS - South Division. The Coordinator possesses the education and experience in areas of management, planning, solid knowledge of scheduling practices, problem solving to maintain proper staffing to the Operations Section.
Essential Duties and Responsibilities
Acts under the direction of the Lieutenant - Scheduling (Lieutenant)
Maintains a positive and respectful attitude
Works with supervisors from Scheduling and other Departments to ensure proper management of system, reports issues to superiors as necessary
Demonstrates flexible and efficient time management and ability to prioritize duties
Maintains appropriate customer relations
Punctual
Assists Lieutenant in assuming the accountability and responsibility for their division's staffing needs, counsels and assists subordinate staff; reviews activities and provides leadership and guidance regarding various issues and concerns
Fosters a harmonious, inclusive work environment and effective working relationships among staff and all co- workers. Models and ensures appropriate workplace behavior that reflects the values of Empress Ambulance Service
Ensures the professional and technical development of assigned staff. Provides direct and specific feedback regarding accomplishments and areas needing improvement
Oversees activities and handles various issues occurring during their shift
Working knowledge of, and adherence to Empress EMS policies and procedures
Ensures compliance with established policies, guidelines, protocols and procedures, identifying and correcting any deficiencies
Ensure subordinate staff is informed, educated, and knowledgeable of changes in policy or protocol
Responds to personnel-related issues in accordance with established polices, guidelines, protocols, and procedures; handles issues and provides direction and assistance through subordinate supervisors. Keeps staff informed and educated of changes in policy or protocol
Long term schedule management
Coordination of Permanent schedule
Coordination of Future schedule
Coordination of Vacations for Field Staff
Coordination with outside agencies to ensure contracted staffing needs
Maintenance of records regarding employee lateness and absences
Issues disciplines as appropriate in accordance with Collective Bargaining Agreement
Completes all shift documentation as required, including but not limited to: end of shift reports, etc.
South Division Pay Roll Administrator
Acts as part of, and in accordance with the Incident Command System
Subject to off duty emergency recall as necessary
Reviews and recommends changes to existing policies, guidelines, protocols and procedures
Effectively present information and respond to questions from, administration, supervisors, other agencies and facilities, subordinates and the general public
Other responsibilities as deemed necessary and appropriate by superiors
Qualifications
High School diploma or equivalent.
Basic computer knowledge (Microsoft Excel and word)
Must be able to multi-task; answer phones and wait on employees in office.
Physical Requirements
Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending, leaning
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
