Posted in Customer Service 1 day ago.
Type: Full Time
Location: Natick, Massachusetts
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
This position will be interacting heavily with Customers, as well as our Sales and Customer Success groups, by playing a key role in the configuration and implementation of our company and university wide license option within their environment.
In addition to the account based support, you will assist with internal escalations for customer configuration issues related to some of our advanced product families, such as our Parallel Computing products used in local customer clusters and the cloud environment.
This individual will also be required to understand and perform all aspects of the Installation and Licensing Technician position related to the normal day-to-day requests of MathWorks customers. In this position, you will be supporting our customers via phone, email, and web.
The Installation and Licensing Technician must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include: troubleshooting and resolving customers' installation, configuration and license management issues, and explaining our licensing model.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
In addition to the above duties and responsibilities, the job holder is required to perform other duties assigned by their manager from time to time.