Reporting to the Field Applications Sr. Manager, the Field Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Microbiology Lab Automation Applications Specialist - St Louis, MO
Responsibilities:
Implementation and Technical / Application Training
Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
Collaborates with Technical Service and Support and Field Service to enhance customer experience
Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
Ensures the fulfillment of and adherence to internal policies and procedures
Project coordinator of all installations to which he/she is assigned
Drives implementation process and full utilization of BD instrumented platforms
Sales and Marketing Support
Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms
Supports or participates in BD sponsored Webinars and Teleconferences
Technical Input to New Product Development:
Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development
Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training
General
Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business
Conducts training for BD associates in BD instrumented platforms as necessary
Responsible for managing assigned customer account bas
May travel outside their region to assist in supporting other territories, regions and areas
Qualifications:
B.S. Degree in Medical Technology, Biological Sciences, or equivalent, advanced degree desirable
2+ years of Microbiology experience desirable
Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings
Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
Models effective training, education, and presentation/demonstration of products
Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
Works well in team environment
Initiates and willingly accepts new assignments and successfully completes them
Knowledge and experience with Technical and Application support
Good working knowledge of various computer software applications
Works with positive attitude and able to communicate the departmental and organizational vision and goals
Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
Excellent Communication and Presentation Skills
Willing and able to travel up to 75%
Ability to be on call during evening/weekend as needed
Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards
Preferred:
Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer's needs, implementing customized solutions, and assuring rapid adoption
Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
Knowledge and experience of Laboratory Information Systems (LIS) are preferred
Competencies:
Sales/sales support:
Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management
Teaching/training:
Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation
Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including:
Preparing and completing action plans to industry and customer-service standards
Assuring projects are on-time, in budget, and within specifications
Determining system improvements and implementing change management
Managing from sales support to post go-live
Driving for results
Customer Focus:
Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Required Skills
Optional Skills
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Primary Work Location
USA MD - Sparks - 7 Loveton Circle
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
