Job ID: 24-17476 Type: Regular Full-Time # of Openings: 1 Category: Customer Service & Support Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
The Medical Services Support 4 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled.
Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices, Vendors, Auto Liability Members, and Injured Workers/Claimant.
Responsible for scheduling some or all of the following services: home health, transportation/translation, durable medical equipment, home/vehicle modifications, STIM units and supplies, wound care or incontinence supplies.
Supports supervisors and manager with escalations, quotes, reports, meetings, and training.
Qualifications
Minimum Education:
High School diploma or GED equivalent
Required Skills and Experience:
3-5 years of customer service experience
Microsoft Office Suite and personal computer literacy/competency
Professional oral and written communication skills
Desired Skills and Experience:
Data entry experience
Interpersonal and customer service skills
Team-oriented with an ability to prioritize on-going tasks.
Problem-solving and strong analytical skills
Attention to detail
Strong organizational skills
Any experience in healthcare, insurance, or workers compensation
Excellent time management skills
Ability to function well in a high-paced and at times stressful deadlines
Knowledge in workers compensation and auto liability insurance
