The Learning Manager Great Lakes implements and may provide input into strategic goals for Goodwill Great Lakes leadership and professional staff, including customized career growth solutions, coaching engagements, and aligning to Goodwill learning programs.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for Goodwill Great Lakes leadership and professional staff, including customized career growth solutions, coaching engagements, and aligning to Goodwill learning programs. Applies expertise to support the development of policies, procedures, and programs. Has familiarity with the budget and may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months - 2 years.

PRINCIPAL DUTIES:

1. Manages the development, cultivation, and implementation of learning solutions that increase behavioral competency, capacity and learning agility, including, but not limited to leadership development, team development, and career development solutions.

2. Serves as an internal consultant by partnering with leaders and subject matter experts to identify learning solutions that drive successful outcomes and support business initiatives and programs. Responsible for managing solution design, sourcing, development, implementation, reinforcement, and evaluation.

3. Facilitates learning and development programs and solutions in a variety of settings: in person classroom, virtual classroom, one-on-one, and via recorded trainings. Skilled at coaching others to improved facilitation and learner outcomes.

4. Establishes learning solution evaluation with key success metrics, ROI, and alignment with organizational goals and business initiatives. Analyzes and interprets information from various data sources and best practice research; uses information to recommend solutions to continually enhance learning.

5. Analyzes, evaluates, and develops career roadmaps, shaping program opportunities as changes arise. Manages comprehensive program updates and communications.

6. Updates and manages existing programs by applying new delivery methodologies, learning trends and solutions that maintain the quality of the training program or learning initiative.

7. Leading and Developing Talent: May provide training to coworkers or others in the organization.

8. Project and Change Management: Manages low to moderately complex projects within the department. Articulates intended outcomes, effectively plans work for self and others, gives direction, resolves issues, and holds other accountable. May serve in formal project roles such as team member or subject matter expert. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. Assesses impact when managing projects. Communicates effectively with stakeholders. Plan appropriately to meet the needs of impacted individuals.

9. Problem Solving: Light supervision; works independently. Work review limited to final product. Solves highly complex problems. Identifies key barriers/core problems and applies problem solving skills to deal creatively with complex situations.

10. Technical Skill: Expert knowledge of particular field of specialization. Advanced knowledge of organization's technologies and practices.

11. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives. Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

12. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 7 years' experience.

2. Possess strong skills in consultation and coaching using competency framework, public speaking, adult education, group facilitation, analysis and creativity.

3. Experience in full cycle design of a talent management program or process, to include: project coordination, analysis, development, design, implementation, and evaluation.

4. Proven ability to collaborate with HR and organization leadership teams to effectively drive outcomes.

5. Proficiency with Microsoft Office suite (Excel, Sharepoint, OneNote, Outlook, PowerPoint, Publisher, Word, Teams).

6. Ability to travel / drivers license. (reliable transportation around base)

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)