Position Summary

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.  The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Essential Functions

• Oversight of Drivers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline




• Monitor daily performance through implementing strategic plans to achieve performance KPIs




• Provide guidance and coaching to direct reports




• Perform monthly Safety meetings




• Training, retraining and updates to policies, procedures and safety guidelines




• Perform Driver/employee evaluations as required by contract, as well as ADA, DOT, and FTA requirements




• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed




• Other duties as assigned

Knowledge, Skills, and Competencies

• Strong problem-solving skills




• Excellent communication skills and ability to talk to employees at all levels




• Knowledge of basic safety and training procedures




• Thorough knowledge of ADA, DOT, FTA regulations preferred




• Ability to understand and administer disciplines, as well as difficult conversations




• Proficient in the use of Microsoft Office (Word, Excel, etc.)




• Map reading, driving experience preferably in a demand responsive service environment,




• Capabilities as it relates to data analytics preferred




• Ability to maintain high level of confidentiality




• Knowledge of driver workforce management scheduling/routing preferred




• Regular attendance is required




• Ability to train in a classroom and behind the wheel setting

Required Education and Experience

• High school diploma or G.E.D equivalent




• Bachelor’s Degree or equivalent combination of education and experience in a related field




• 5+ years of experience in transit management




• Previous management experience in the Para-Transit or livery industries, preferred




• Previous management experience in a union environment, preferred




• Previous experience working with an on demand or ride share service, preferred




• Experience supervising hourly personnel in a passenger transportation environment




• Must possess a valid driver’s license

Working Conditions

• This job operates in a professional office environment




• May be subject to adverse weather conditions during times of travel

Physical Requirements

• May require sitting in front of, and operating, a computer for extended periods




• Requires close visual acuity when operating a computer




• Must be able to communicate with others and comprehend instructions




• Requires light lifting and carrying




• Routinely uses standard office equipment such as computers, phones, and photocopiers




• Must be able to move around an office environment

Travel

• May require local and overnight travel




• May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment

Supervision

• This position does involve supervision of direct reports