At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.
Cincinnati Children's Hospital Has Been Named:
Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
A Top Hospital and Health System for Diversity recognized by DiversityInc
One of the nation's most innovative companies by Fortune in March 2023
An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)
As a Clinical Integration Analyst (Third Shift), you will directly affect patient care, family satisfaction, and safety. The systems you support will enable our clinicians and providers to improve healthcare outcomes.
You will accomplish this by providing on-site / hands-on technical support for healthcare professionals and staff, working in a collaborative environment with a common mission.
JOB RESPONSIBILITIES
Technical Support
Adhere to protocols for working in Critical Care Units and clinical environments.
Support clinical CCHMC applications, including configuring settings and identifying systemic issues.
Understand dataflow between systems and devices on the network.
Provide technical support and second-level problem resolution.
Collaborate with cross-functional teams to identify root causes and develop solutions.
Communicate complex technical solutions clearly to individuals of varying technical aptitudes.
Educate Client Services team members on complex issues and emerging technologies.
Project Management
Participate in small to medium projects.
Assist with requirements gathering by identifying clinical user needs and workflows.
Track and document project deliverables.
Monitor and report progress to stakeholders.
Prioritize tasks and projects as directed by the supervisor.
Clinical Printer and Device Support
Troubleshoot connectivity issues for local and networked printers.
Resolve application-specific printing issues.
Identify hardware and software issues on desktops, laptops, and wireless devices.
Support peripheral equipment such as barcode scanners and RF ID readers.
Software Deployments
Support enterprise-wide deployments, including system shutdowns, restarts, and hardware/application validation.
Deploy software applications using available tools.
Technology Evaluation
Review and evaluate existing and new technologies and tools.
Research industry best practices and communicate findings to management.
Collaborate with functional groups to assess and understand their technological needs.
Customer Support
Provide outstanding end-user support while monitoring Service Level Agreements for incident management.
Collaborate across teams to ensure effective incident resolution.
Promote and adhere to change management policies and procedures.
Model exemplary customer service, including timely follow-ups with customers.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline OR equivalent combination of education and experience
Must be able to work in a hospital setting that routinely requires direct patient contact and support of clinical staff in Operating Rooms, Trauma Bay, and In-Patient locations.
Preferred:
Bachelor's degree in a related field.
5-7 years of work experience in a related job discipline OR equivalent combination of education and experience.
Passion for technology and desire to learn new things.
Desire and ability to work in a fast-paced front-line support environment.
A focus on the collective success of the team
Market Leading Benefits Including*:
Shift Differential, Weekend Differential, and Weekend Option Pay Programs
Medical coverage starting day 1 of employment. View employee benefits here.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Referral bonus program for current staff!
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance packages available for nurses!
*Benefits may vary based on FTE Status and Position Type
Primary Location
Burnet Campus
Schedule
Full time
Shift
Night (United States of America)
Department
IS Client Services
Employee Status
Regular
FTE
1
Weekly Hours
40
Salary Range
$25.05 - $30.75
Comprehensive job description provided upon request.
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.
