Fugro is the world's leading Geo-data specialist. At Fugro we are passionate about our purpose to create a safer and more liveable world together. Part of our strategy is to differentiate ourselves on the market by using integrated digital solutions. These highly innovative and often inhouse developed geo-data acquisition and analysis solutions are strongly dependent on IT.
The Americas Regional IT is part of Fugro's global IT Infrastructure and Security team, we provide IT support to all our offices in the region. Our Support team is distributed across different offices in different countries but are working together as one and provides 1st and 2nd line IT support through our 24/7 Services Support Desk. We are currently looking for an enthusiastic IT Technology Support Engineer to fill our Support team in the US.
As the IT Technology Support Engineer for the Americas region, your role is pivotal in maintaining the stability, security, and performance of our organization's IT infrastructure. You serve as the local support for the data center and IT support focal point for the entire Americas Region, including the United States, Canada, Brazil, Trinidad, and Mexico. Your responsibilities involve configuring, monitoring, and maintaining servers and network devices, while also meticulously documenting procedures and adhering to change management protocols.
Job Responsibilities
Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
Requirements Gathering and Analysis: Collaborate with stakeholders to understand business needs and translate them into functional requirements for software applications.
System Configuration and Customization: Configure and customize applications to meet business requirements, including setting up user interfaces, workflows, and data fields.
Testing and Quality Assurance: Develop and execute test plans to ensure applications meet quality standards, using both manual and automated testing.
User Support and Training: Troubleshoot issues, answer questions, and provide effective training to end-users.
Documentation: Create and maintain user manuals, technical specs, and system diagrams for better understanding and support.
Network Management: Configure, monitor, and troubleshoot network devices (routers, switches), manage VPNs, and optimize network performance.
Server Management/Virtualization: Maintain server hardware and OS (e.g., Windows Server, Linux), implement backups, and manage virtualized environments.
Change Management: Handle system updates, enhancements, and migrations with minimal disruption.
Continuous Improvement: Identify process improvement opportunities.
Job Requirements
Legally authorized to work in the United States, without restrictions.
High school diploma is required. Bachelors in Information Technology, engineering or equivalent is preferred.
Minimum of 3 years of working in networking infrastructure.
Must have comprehensive understanding of IT Infrastructure.
Cisco Certification, i.e. CCNA, CCNP are a plus.
Pro-active, dynamic, dedicated, and responsible self-starter with strong customer orientation and multi-tasking capabilities.
Possess the ability to appropriately prioritize and plan complex work in a rapidly changing environment.
Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills.
Willingness to travel up to 20% if required.
What's in it for you?
At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what's right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.
Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.
We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA's comprehensive benefits package also ensures you have choices that fit your needs at any life stage.
How to apply?
If you are interested in this role we look forward to discussing this opportunity with you. Please click on our 'apply' button and upload your resume and cover letter.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .
Fugro USA posting Disclaimer
Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5600, option 5 or recruiting.usa@fugro.com.
