As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.
Why Work for Us?
At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.
What We Offer:
Competitive Pay Plans
Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
Medical, dental, vision, and life insurance
Paid holidays and vacation
401(k) plan with matching contributions
Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
An Exceptional Company Culture: Bray is a Family-owned and operated business with over 30 Years of Engineered Excellence
Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!
Responsibilities:
Maintaining strong relationships with assigned customer accounts.
Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
Provide excellent customer service via phone, email, and in-person interactions.
Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.
Ideal Experience:
2 to 5 years of successful inside sales or customer service experience in an industrial environment, preferably in ball valves, automation and flow control products.
Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
Familiarity with CRM and ERP/MRP systems is preferred.
Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
Detail-oriented with excellent organizational and documentation skills.
Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel
Knowledge of supply chain systems preferred.
Qualifications:
Permanent work authorization in the USA is required.
Understanding of industrial manufacturing environments is advantageous.
High School Diploma or GED required at minimum. Bachelor's degree or equivalent relevant education and experience preferred.
Experience
Required
4 year(s): Customer Interaction
4 year(s): Technical Knowledge of Valves
Education
Preferred
Bachelors or better in Engineering or related field
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
