Job no: 524565

Work type: Staff Full Time

Location: Mt. Ida - Newton

Department: VC Admin & Finance Office

Union: Non-Unit Exempt

Categories: Transportation

About UMass Amherst - Mount Ida Campus

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The Mount Ida Campus of UMass Amherst is located in Newton, MA adjacent to the Newton-Needham Innovation District, and the tech-focused Route 128 corridor. At Mount Ida, UMass Amherst offers an array of experiential learning opportunities to its undergraduate students, as well as a growing number of graduate and professional degree programs. The campus is growing its undergraduate career development programs with expanded access to internships and co-ops in the thriving Greater Boston area.

Job Summary

Reporting directly to the Executive Director of Administration and Finance Operations with an indirect line to the Assistant Chancellor for Great Boston Strategic Initiatives, the Mount Ida Campus Director of Business Operations is responsible for management of key functions including administration, finance, dining, hospitality, information technology, security, health services and other campus student services.

Essential Functions

• Responsible for daily operations and management with oversight of key campus functions ensuring service levels and safety are responsive and appropriate for evolving student, faculty, staff, and other partner.


• Serves as the primary campus liaison with UMass Amherst business units, including Administration & Finance, Auxiliary Services, Information Technology, Health Services and UMass Police Department.


• Responsible for Mt. Ida campus finances, including managing contracts, assessing cost saving measures and enhancing revenue generation potential of the campus. Develops budgets to include forecasting, monitoring, spending and reporting variances with signature authority to implement solutions and release funds.


• Accepts responsibility for assigned University funds and applies and conforms to institutional financial policies. Ensures transactions are processed and reported properly (e.g. Tax, HR, Legal, Federal).


• Responsible for managing relationships with campus tenants, including leasing, billing, service provision and issues management. Leads the daily campus stand-up meeting ensuring that all operations, including facilities, maintenance, capital projects, events, student activities, and tenant activities are visible to campus personnel and appropriate cross-department communications have been made.


• Responsible for developing, building, acquiring, and managing systems to ensure a high level of service to students, efficient operation of the campus, and seamless integration with the Amherst campus. Responsible for all campus community members, students, faculty, staff, and tenants, are monitored and connected to appropriate systems and services, including but not limited to Spire, access control, the campus Uber program, and the Rave emergency communications system.


• Develops and implements administrative policies and procedures to increase efficiency, compliance, and safety.


• Monitors operational capacity and makes decisions regarding internal and external partner requests for support of facilities and services.


• Collaborates with leadership to identify and address HR organizational issues and priorities. Supports organizational change initiatives through communications and works with A & F HR to prevent and help mediate sensitive and confidential workplace disputes and grievances.


• nderstands responsibilities with respect to Title IX, the Clery Act, and other compliance requirements.


• Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.


• Creates a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.


• Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.


• Uses access to sensitive and/or not yet public university-related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Other Functions

Performs related duties as assigned or required to meet department, executive area/division, and university goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor's degree required with over six (6) years of progressive experience in business administration, business operations or finance.


• Two (2) or more years of supervisory experience.


• Experience with technology (IT), and project management.


• Ability to work independently and manage in a complex environment.


• Ability to create, build and lead teams.


• Excellent overall business acumen with the ability to interact and communicate effectively, in writing and verbally, with all levels of employees, business executives and university leadership.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience in academics or higher education.


• Experience in a Unionized environment.

Physical Demands/Working Conditions

Typical office environment.

Additional Details

This position is designated as essential personnel.

Work Schedule

• Monday - Friday, 8:30 am - 5:00 pm.


• Weekend, evening, and holiday hours may be required as business needs dictate.

Salary Information

Level 32

Exempt Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Aug 8 2024 Eastern Daylight Time

Applications close: Feb 7 2025 Eastern Standard Time