Job Description:

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Job Title:Patient Accounting CoordinatorDepartment:University Hospital | Outreach Customer Service

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.
Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Qualifications


Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC; 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel; Demonstrated interpersonal, verbal & written communication skills; Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate; Works independently and collaboratively with others, and identifies opportunity for new work; Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy; Critical thinking/problem solving skills; Manages tasks, routes appropriately without involvement of supervisor; Ability to multi-task and independently prioritize tasks; Knowledge of Epic, or other EMR, preferred.

Additional Information:Location:Ackerman Rd, 680 (2434)Position Type:RegularScheduled Hours:40
Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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