Job Description: AtlantiCare Regional Medical Center
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
POSITION SHIFT: Days
POSITION STATUS: Full-Time
REQ_NUM: 04-35578
Hours Per Week 37.5
Holidays Required? No
Job Category: Administrative / Customer Service
Location: Airport Commerce Center
Weekends Required? No
Description
Minimum Qualifications: * High School degree or equivalent * 1-3 years office experience required, preferably in a medical setting. * Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire POSITION SUMMARY The Central Scheduling Associate provides scheduling assistance to AtlantiCare Physician group central scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing.
The Central Scheduling Associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, patient insurance information, enters client information into the scheduling application, and provides accurate financial information to clients.
The Central Scheduling Associate provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. WORK ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP This position reports to the Department Leadership. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
