Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Advancement opportunities with structured career paths
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed
What you need:
1+ year customer service experience preferred
Fluent in English and Mandarin
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills – face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks through completion
Where You'll Be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
