Essential Duties:

• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.


• Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers and departments.


• Maintains privacy of protected health information (PHI) in accordance with HIPAA


• Maintains medical and/or dental electronic records.


• Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.


• Collects payments for services and products and prepares deposits daily.


• Collects and reviews registration documents.


• Provides excellent customer service.


• Process request for external medical records.


• Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.


• Orders, receives, and maintains office supplies.


• Assists in the resolution of complaints, requests, and inquiries from all patients.


• Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.


• Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.


• Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED) required. One year receptionist experience in a healthcare setting required. Two years of college education within a Business or Executive Secretarial Science program preferred.

Language Ability:

Ability to read and interpret documents such as simple instructions, short correspondence, and memos. Ability to effectively present information to clients, patients, and other team members in the organization. Fluent in English. Spanish bilingual required.

Reasoning Ability:

Ability to apply understanding to carry out instructions furnished in written, oral, or schedule form. Ability to deal with problems involving a few concrete variables in standardized situations.

Must understand processes, define problems, collect & interpret data, facts, and obtain valid conclusions.

Proficient reasoning skills, demonstrated by consistent professionalism, with an ability to identify and address organizational needs, develop, and justify recommendations, and be responsive and clear in interacting with individuals at all levels, both internally and externally.

Certificates and Licenses:

None.

Computer Skills:

Demonstrate working knowledge of the Internet, Outlook, and Word. Ability to learn electronic health record software.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is exposed to a medical, dental office environment

having direct contact with patients and clients. Position necessitates bending, stooping, twisting, turning, walking, climbing step stools, sitting and standing for periods of time. Must be able to lift and maneuver 25 pounds.