Nemours Children's Health is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.
Principal Responsibilities:
Receive and respond to inbound calls
Obtain and enter accurate demographic and insurance information
Schedule appointments according to guidelines,
Collect patient financial responsibilities as needed
Process phone encounters
Document call details accurately
Collaborate with departments' clinical and administrative teams
Escalate urgent calls appropriately
Timely completion of electronic requests for appointments
Requirements:
Excellent communication and problem solving skills
Delivery of quality customer service
Strong computer skills and ability to navigate multiple screens while talking
Consistently display a professional demeanor
Maintain or exceed minimum quantitative and qualitative performance metrics
Complete annual training
Qualifications:
Education: High School Diploma, Associate Degree preferred
Experience: Customer service, call center preferred
Healthcare front desk functions (registration, scheduling, and insurance verification) a plus
** Please be sure to attach your resume and complete the assessment for consideration**
Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
