Job Description:

Requisition ID: 107364



Share Our Purpose. Be Yourself. Feel Valued.


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.



About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.




Primary Role


Responsible for business services support in an assigned customer or client base, including relationship building, troubleshooting, communications, documentation and problem resolution.




Key Accountabilities

• Create and manage an issues list and coordinate resolution. Respond to requests for information, reports or data. (10%)
• Analyze business issues and needs and document requirements. (10%)
• Provide or facilitate training of customers/clients/users and/or internal staffs or departments. (10%)
• Monitor service level agreements to insure organization is meeting deliverables. (10%)
• Collaborate with customers/clients/user community to insure satisfactory performance. (10%)
• Facilitate periodic reviews, client surveys and evaluations, conferences, site visits, conference calls, and/or business communications to transition clients or maintain service and satisfaction levels. (10%)
• Prepare, monitor, update and distribute appropriate business communication. Develop business presentations, as needed.(10%)
• Maintain awareness/issues list of current business, processes, and practices and coordinate resolution. Identify potential performance or service problems, trends and best practices and recommend or support systematic solutions. (10%)
• Coordinate special projects and complete other responsibilities as assigned. (20%)

Knowledge/Skills

• Thorough understanding of applicable technologies, systems and data analytics tools with ability to run reports and analyze data.
• Knowledge of relevant business and technical environments, business operations, practices and processes.
• Proficient with Microsoft Office products.
• Position requires a level of knowledge and expertise sufficient to develop and deliver presentations and information and respond to questions/issues from stakeholders and internal staff in informal and formal settings.

Experience/Education

• Bachelor's Degree or equivalent combination of education and/or experience in related business environment preferred.
• Two to five years experience.

Certifications and Licenses

• Active State Issued Driver's License required with the ability to pass a motor vehicle report.

Travel Requirements


10% of the time.




Work Environment

• Office

Competencies


Champions safety


Collaborates


Cultivates innovation


Customer obsessed


Drives Results


Nimble learning



Join American Water...We Keep Life Flowing™



American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants
based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.




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