This role works with the assigned function (HR, Finance, Operations, Commercial, Legal) to manage all user requirements involving the use of the respective IT platform. This involves working closely with the respective functional team to gather requirements and ensure these are clear and well understood by all parties involved; and to support system testing and implementation. A large part of the role is to manage and engage vendors to ensure delivery of services, exploration of new functionalities etc. where required. Lastly, the role will manage projects associated with the respective IT platform in order to support the business.
RESPONSIBILITIES
Responsibilities:
Application Software Roadmap
Assist with the review of the functional application roadmap on a semi-annual basis, to ensure business needs are reviewed and aligned to organizational goals.
Support functional leaders in getting the projects approved; provide technical specifications and documents, proposal where required.
Assist with the identification of functional projects that are approved for short-and long-term implementation.
Test and recommend new software applications that will improve line business operation
Applications Software Management
Provide day-to-day functional support for relevant systems and decide when to escalate issues to the respective IT teams for resolution and support.
Provide knowledge sharing and guidance on the usage of functional systems with line business users
Perform software analysis, design, development, configuration, customization, unit testing and system integration for new projects and enhancement requests.
Assist to translate user requirements into technical specifications and test scripts required for system development and deployment.
Plan for software applications updates
Monitor performance of functional systems; diagnose performance issues and implement corrective actions where appropriate.
Organize trainings to stakeholders on usage of functional systems.
Ensure systems are backup-ed regularly and backups are stored securely.
Ensure strict adherence to the Solution Delivery Process Guide (SDPG) and the organization's Policy and Operating Manuals.
Vendors & Sub-Contractors Management
Manage vendors and their sub-contractors where necessary; prepare and gather details required for product demonstration, briefings with functional stakeholders to support the delivery of key projects and/or ad hoc services.
Manage application maintenance outsourcing & software contract agreements; ensure compliance to mitigate risk, increase service/business impact and reduce costs.
Evaluate the feasibility and cost-effectiveness of the solutions recommended by vendors/sub-contractors, gather feedback from stakeholders; provide alternative solutions where appropriate.
Monitor and evaluate delivery outcomes and recommend remedial actions where necessary.
Conduct review sessions with vendors/sub-contractors and internal stakeholders respectively.
Documentation, Reporting, Insights & Analytics
Develop a centralized documentation system and share functional systems' user guides for reference.
Develop training guides for functional systems in collaboration with respective functional stakeholders and L&D team where applicable.
Manage and address routine and ad-hoc report requests from stakeholders.
Resolve data availability and data quality challenges.
Participate in the internal and external compliance audits when called upon; including the provision of audit request items, interviews etc.
QUALIFICATIONS
Qualifications:
EXPERIENCE
General Experience
Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. This is a global role.
Regional experiences, experience in handling three or more countries, cross regions or exposure to an MNC environment is advantageous.
Candidates must be within 250 miles of an APL Logistics facility or office.
The typical starting salary range for this position is: $88,550 - $103,530.
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.
Candidates are eligible for the following benefits:
• PTO • 6 days sick time • 9 paid holidays • 1 paid "Personal Holiday" • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program
