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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Jr Systems Administrator to work remotely.
The Jr. Systems Administrator maintains and supports the integrity of the operating system environment, various computer systems, and servers. Ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure and support fast recovery from emergency situations.
Core Responsibilities:
Maintains central file server system.
Manages active directory environment, including user and computer additions, changes, and removals, as well as group policy objects.
Maintains integrity of Windows accounts and data on the enterprise's file server.
Collaborates with IT on system rollouts and troubleshooting WAN issues, as needed.
Evaluates current systems and processes and proposes strategic options and improvements.
Provides end user support by servicing computers, local networks and servers, as well as troubleshooting hardware at a component level.
Analyzes system and user needs, recommends and performs upgrades, and completes scheduled and unscheduled system maintenance.
Monitors production servers, services, and network traffic to diagnose and repair outages.
Defines security for corporate data, server file, and directory access privileges.
Develops and implements workflow automation tools.
Documents implementation processes and procedures.
Recommends infrastructure changes and improvements.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
ServiceNow Platform Support and Troubleshooting: Serve as the initial support contact for the ServiceNow platform, handling basic technical issues and system inquiries. Assist with diagnosing routine problems, resolving common errors, and guiding users on proper system use.
User Access and Role Management: Administer user accounts, groups, and access levels within ServiceNow to ensure appropriate permissions across departments. Responsibilities include creating new accounts, updating access based on role changes, and periodically reviewing permissions to maintain security and compliance standards.
Incident Management and Escalation: Respond to and resolve low-complexity ServiceNow incidents. Perform initial troubleshooting for issues such as login errors, navigation difficulties, and minor configuration changes. When necessary, escalate unresolved or complex issues to senior administrators or the ServiceNow technical team.
Request Fulfillment: Handle routine service requests on the ServiceNow platform, such as updates to user profiles, standard role assignments, and configuration item adjustments. Process these requests according to established guidelines to ensure efficient and accurate support.
System Health Checks and Monitoring: Perform daily system health checks, ensuring key functions are operating as expected. Review system logs for potential errors and address any alerts. Proactively escalate any significant issues to maintain optimal system performance and minimize downtime.
Knowledge Base Contributions: Create and maintain documentation of common issues, troubleshooting steps, and support procedures for the ServiceNow knowledge base. Ensure that knowledge articles are current and comprehensive to support both end-users and internal team members.
End-User Training and Guidance: Offer guidance to users on using the ServiceNow platform, helping them navigate key features, submit requests, and report incidents. Conduct brief training sessions or tutorials as needed, reinforcing best practices for basic system use.
Documentation and Support Reporting: Record all incidents, service requests, and resolutions in ServiceNow. Generate reports on recurring issues, support response times, and user feedback to help improve overall service and efficiency.
Collaboration with IT Teams: Work closely with other IT support teams to ensure alignment and continuity in service delivery. Participate in team meetings to discuss any system updates, known issues, or procedural changes, fostering a collaborative and well-informed support environment.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS:
Bachelor's degree in relevant field
Minimum 1 year of relevant experience on ServiceNow platform
Skill in collecting, organizing and analyzing data.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).
Any relevant education, certifications and/or work experience may be considered.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
