Position Purpose:


Under the direct supervision of Division I.T., monitor and support company computer resources and phone systems. Analyze and resolve end-user hardware, software and process-related problems including support of Division I.T. developed applications. Provide end-user training where required. Perform low-level tasks such as installing new computers and other duties and projects assigned by supervisor.


Essential Functions:


• Install and maintain computers, laptops, and network-related equipment including but not limited to network switches, Access Points, Bar-code and process-related equipment as the latter pertains to Production Management and error-proofing and traceability. Working with Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures all peripheral devices, printers, copiers and related equipment, bar code guns, etc.


• Primary designated support for I.T. provided systems to include, but not limited to email, application and system monitoring, middleware (QAD), printing, etc.


• Provide primary phone support for both analog and VOIP systems.


• Coordinate vendor services for warranty repair with PC hardware, printers, etc.


• Under the direct supervision of Division I.T., contracting local resources for infrastructure wiring requirements.


• Investigate and troubleshoot systems and applications to identify and correct malfunctions and other operational and process-related difficulties.


• Conduct various training and instruction for system users on operating systems, databases and other applications.


• Recommend and implement enhancements and operating procedures that optimize use of computing systems.


• Maintain confidentiality in regard to information being processed, stored or accessed.


• Document network and process problems and resolutions for future reference.


• Support software programming enhancements as it pertains to Production Management under the direct supervision of Division I.T.


• Provide assistance to equipment vendors to ensure the proper integration of 3rd party hardware.


• Ensure timely user notification of maintenance requirements and effects on system availability.


• Maintain local database containing hardware and software inventory information.


• On-site imaging for deployment of both repaired and new systems.


• Provide on-the-job training and orientation to new department members.


• Responsibilities may require evening and weekend support in response to plant needs.
















































































































































Education & Training:


• Associate degree in business or computer-related field required.


Minimum Qualifications:


• Minimum of three years' experience with desktop support or similar experience.


• Experience with PBX and VOIP phone system support.


• Ability to interface with customers and provide group and/or one-on-one support and training


• Strong written, verbal, and interpersonal skills.


• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.


• Responsibilities may require evening and weekend work in response to needs of the systems being supported.



Hendrickson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.









































































































































Additional Information

• Requisition ID: 2400013J