Description: Our client is currently seeking Desktop support
Required Skills:
Experience with Active Directory to delete users or reset passwords
Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
Experience working in-house in a corporate or manufacturing plant environment.
Experience with the Remedy ticketing tool.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
Service Now ticketing system (SNOW)
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Contact: ssameer@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
