Job Description:

We offer remote work opportunities (AK, AR, AZ, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The position serves as the primary receiving point for all incoming correspondence sent to the Customer Grievance and Congressional Relations department from internal and external sources for all TriWest VA/DOD contracts. Ensures date-stamping and logging of workload in department's VA correspondence tracking system (TRCTR), addresses incoming workload tied to TRICARE operations (utilizing the CRM for that workload) and other spreadsheets utilized for tracking non-VA-reported and non-DOD-reported workload. Monitors receipt of incoming faxes. Produce reports out of tracking system and other tracking spreadsheets at the request of department director and manager. Performs printing faxes and other documentation, photocopying and other duties as assigned. Maintains receipt and tracking of company "kudos" listing for reporting purposes.

Education & Experience

Required:

• High School degree or G.E.D.
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• Minimum 2 years clerical experience, with business office experience
• Good written and verbal communication skills
• Experience with Word and Excel

Preferred:

• Experience with spreadsheets and statistical reporting
• Experience with health care terminology
• Veteran, military retiree or military spouse

Key Responsibilities

• Receives all incoming correspondence to the department tied to TriWest's VA and DOD contracts
• Date stamps correspondence and troubleshoots entry dates within TriWest, when needed
• Initiates logging of correspondence details (to include research of Veteran-specific information) into TRCTR correspondence tracking system, into TRICARE CRM case tracking system (when required)or into spreadsheet (for workload like routine correspondence and provider-specific complaints that don't qualify for reporting to VA or DoD
• Monitors fax browser for incoming casework
• Prints faxes, scans documents, and performs other similar duties for staff as needed
• Receives, tracks and reports kudos from throughout the company received through kudos@triwest.com email address.
• Other duties as assigned by director and/or manager

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment.

Technical Skills: Working knowledge of the VA Health Care System and related programs that TriWest is contracted to administer for the VA, as well as a growing knowledge of the incoming DOD contract. General working knowledge of district, state and federal Congressional offices within the VA CCN and TRICARE Regions TriWest is contracted to administer; familiarity with Privacy Act and HIPAA requirements that apply to all customer complaint/grievance and priority inquiry scenarios.

Working Conditions

Working Conditions:

• Availability to work non-regular hours as necessary
• Works within a standard office environment with less than 10% travel required
• Extensive computer work with long periods of sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $36,000- $47,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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