Dept Number/Name: 0-3720-000 / Registrar's Office

Salary Plan: Staff

Job Code/Title: 1111 / Enrollment Mgmt Assistant

Hiring Salary/Salary Range: $38,200

Position Number: 00003568

Schedule: Monday - Friday, 8:00AM - 5:00PM, hybrid (on campus and remote)

ORGANIZATIONAL SUMMARY:

The Student Success division at the University of South Florida is comprised of 60 departments that provide students with academic support, engagement opportunities, health & wellness services, and enhancement of the educational
experience.

The Office of the Registrar (URO) has a two-part mission: to support the university's teaching function by documenting the extent and quality of students' formal learning experiences and to provide quality service to students, faculty, staff and the general public in the creation, maintenance and release of student academic records.

POSITION SUMMARY:

The Enrollment Management Assistant supports the enrollment management of a campus, college, school or department by providing records and registration information to current, prospective, newly admitted, and readmitted students and their parents. This position is responsible for updating student records. This position also assists students and academic department personnel by providing timely and accurate answers to requests received through a variety of platforms. This position serves as a front-line resource, supplying and interpreting university Regulation, Policies and Procedures as well as URO services.

RESPONSIBILITIES:

Assists with the resolution of student issues, focusing on active listening, and timely resolution to all inquiries and requests. Interprets USF regulation and policies as appropriate. Identifies when complaints are the result of specific policies or procedures. Provides outstanding customer service through this work, and shares themes with leadership team to inform continuous quality improvement.

Provides university staff with requested information on a timely basis. Using initiative and independent judgment, performs daily maintenance to academic records using the student information system and other technologies. Ensures the timely processing of Grade Forgiveness requests, ARC Petitions, Academic Renewals, Student Cancellations and Reinstatements, Five-year applications, and resolution of student record discrepancies.

Responsible for ensuring confidentiality of student data. Performs all work with confidential and sensitive student information under observance of the Family Educational Rights and Privacy Act (FERPA), and other federal and State
guidelines. Informs the individuals working with confidential student information about legal restrictions, privileges, and ethical considerations surrounding its use. Contributes to the ongoing editing of our office procedures through the URO's
Wiki. Regularly updates Assistant Registrar on status of projects, highlighting important issues and areas of concern. Serves on institutional committees at the discretion of supervisor and the University Registrar.

Performs other duties as assigned

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a high school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 37507

Posting Date: 12/20/2024

Posting End Date: 01/10/2025

How to Claim Veteran's Preference:

This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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