Reports To: Associate Director, Resettlement Monitoring, Evaluation, Accountability and Learning
Location: US Remote
Salary Grade: 7
About CWS
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
Purpose
The Monitoring and Evaluation (M&E) Officer promotes quality and compliant delivery of Reception and Placement (R&P) services throughout the CWS network. The M&E Officer is responsible for regular onsite and remote desktop monitoring visits as well as supporting implementation of the M&E framework for the R&P program. Primary responsibilities include conducting required R&P program monitoring, providing M&E technical assistance, and analyzing monitoring and evaluation data for program improvement. The position also has responsibilities related to protocol and tool development and implementation, data visualization, report writing, and contributions to the Resettlement and Welcome Services (RWS) Monitoring, Evaluation, Accountability, and Learning (MEAL) strategic objectives. Frequent domestic travel is required with an estimated six to eight resettlement affiliate monitoring visits each year (resettlement affiliate monitoring visits are 5 business days). An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.
Responsibilities
Maintain up-to-date information and gain expertise on the Reception and Placement (R&P) program
Provide feedback on CWS' monitoring tools and protocols to assess R&P compliance that promote best practices and exceed R&P program requirements
Conduct desktop, on-site and ongoing monitoring of affiliates and sub-offices for compliance with resettlement program requirements
Identify and report on monitoring and R&P program trends to inform training and programmatic activities
In coordination with relevant R&P program leads, provide training, guidance and technical assistance to affiliate offices following R&P monitoring visits
Support the training of new R&P monitors on use and implementation of M&E tools
Support the development of resource materials for affiliates to conduct and implement quality assurance mechanisms and internal M&E protocols
Analyze monitoring data and feedback collected from stakeholders through utilizing online data platforms to enhance monitoring processes
Conduct annual review of the Accountability to Affected Populations (AAP) and Quality Assurance (QA) policies
Assist with the implementation of the MEAL plan for the Resettlement Unit and support the implementation of other RWS program MEAL plans, as needed
Contribute to the RWS MEAL team's strategic objectives, including but not limited to business development, reporting writing, analysis, data visualization, and learning initiatives
As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders
Perform other related duties and projects as requested
Qualifications
Experience:
Minimum of 5 year's experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred
Strong knowledge and experience with monitoring and evaluation techniques required
Experience with the development of monitoring and evaluation tools and protocols
Must be able to travel to affiliate offices and able to troubleshoot complex challenges
Experience in general office work, processing information and materials and maintaining records and files
Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS
Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential
Skills:
Excellent project and data management skills
Excellent monitoring and evaluation skills, required
Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities
Ability to maintain a high-performance standard with attention to detail
Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams
Excellent oral and written communication skills
Strong writing skills required
Fluency in a language spoken by refugee populations a plus
Ability to work in a multicultural environment required
Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required
Education and Certifications:
Bachelor's degree or equivalent education and work experience.
Master's degree in social work, nonprofit administration or similar field preferred.
Specialized training in monitoring and evaluation preferred.
Special Requirements
Work Location:
This position is a remote US-based role with in-person responsibilities. Employees with a remote work
arrangement must be able to fulfil the following conditions:
Ability to maintain secure and appropriate personal work environment for day-to-day work
Access to strong and reliable internet access
Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
Regular work hours must span core business hours 10AM-4PM Eastern time
Proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, site visits and other in-person engagements.
Must use CWS provided equipment such as laptop and cell phone
Benefits
CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts
