We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role will be based in New York or Philadelphia. This is a hybrid role that has a requirement of working at least three days a week in the office.
Client Support Services (CSS) is comprised of global service teams who are assigned to specific client accounts to handle contracts, claims and accounting.
We will count on you to:
Advise individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
Authorize Key Performance Indicators (KPIs) and other system tools to manage sometimes complex transactional processes and ensure assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to; in order to provide services in an efficient, effective and regulatory compliant manner.
Interface during team and department meetings and activities to share opinions, ideas, knowledge and solutions, and provides inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
Consult on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
Develop strategy to carry out reinsurance audit/reviews with clients and reinsurers and review open claims and/or premium activity, reconcile records in order to facilitate the review/audit process to ensure process quality.
Counsel peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
What you need to have:
B.S. or B.A. degree in accounting, finance or related field
5 + years of reinsurance/insurance, accounting/claims or professional experience.
Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint)
What makes you stand out:
Knowledge of reinsurance concepts and principles, laws and regulatory requirements (i.e., FATCA, etc.)
Strong track record of successful Client account management, relationship management, engagement and development.
Excellent verbal and writing skills for complex communications (presentations, negotiations, etc.) with clients, markets and GC colleagues at all levels.
Knowledge of contract law, contract provisions and basic regulatory controls
Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $97,700 to $162,700.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
