Global VP - Aftermarket Parts & Services, Power Systems
Under the direction of the President - Rehlko, this role is globally responsible for establishing and implementing parts pricing and promotion programs to boost parts sales and aftermarket services profitability. Accountable for the P&L of the Aftermarket Parts & Service Business Unit, it will create global standards and policies, collaborate with regional GMs to enhance customer satisfaction, and develop a strategy for a digital customer experience center of excellence. The role prioritizes high-ROI initiatives in strategy, execution, marketing, NPD, pricing, and business processes, aiming to maximize performance in quality, delivery, and EBITA. Key responsibilities include executive leadership, service contract strategy, parts fulfillment, customer support, warranty management, service training, technical product support, and field service support.
This is a Wisconsin-based position and requires frequent travel with preference given for on-site or hybrid (2-3 days per week when not traveling) to Kohler, WI or Milwaukee, WI. Relocation is offered.
Specific Responsibilities:
Strategic Leadership: Develop and implement global parts and service strategies to drive growth, customer loyalty, and profitability. Focus on developing and executing the vision for a service contracts strategy. Focus on Data Centers.
Digital Customer Experience: Lead the creation and management of a comprehensive digital experience program, including mobile apps, remote monitoring, chatbots, telematics, and web services.
Parts Fulfillment & Pricing: Optimize global parts distribution and pricing strategies to meet customer needs while exceeding revenue expectations.
Customer Support & Service: Manage a team dedicated to field service, technical product support, and customer training programs to ensure first-call resolution and customer delight.
Warranty Management & Technical Support: Oversee warranty processes and technical product support to enhance customer experience and minimize downtime.
Skills/Requirements
Bachelor's degree in Engineering or related field; MBA preferred.
Extensive experience with global parts distribution, service operations, and business development.
Proven leadership in managing Profit & Loss (P&L) for a business unit with direct experience growing an aftermarket parts and services segment. Prior PE experience a plus.
Expertise in digital customer experiences and developing high-impact service solutions.
* Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $227,200 - $301,650. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Rehlko?
A global leader in energy resilience, Rehlko delivers innovative energy solutions critical to sustain and improve life across home energy, industrial energy systems, and powertrain technologies, by delivering control, resilience, and innovation. Leveraging the strength of its portfolio of businesses - Power Systems, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Heila Technologies, Curtis Instruments, and Engines, and more than a century of industry leadership, Rehlko builds resilience where and when the grid cannot, and goes beyond functional, individual recovery to create better lives and communities, and a more durable and reliable energy future. For more details, learn more at Rehlko.com.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Rehlko proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.
It is Rehlko's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact EnergyJobs@kohler.com. Rehlko is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.
