The Transportation Dispatcher is responsible for coordinating and optimizing the daily operations of transportation services to ensure timely, efficient, and safe delivery.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Transportation department. Is responsible for coordinating and optimizing the daily operations of transportation services to ensure timely, efficient, and safe delivery. This includes managing schedules, routing vehicles, communicating with drivers, and resolving any issues or delays that may arise. The role requires strong organizational and problem-solving skills, as well as the ability to monitor real-time traffic conditions and adjust plans as needed. The Dispatcher works closely with drivers, customers, and other teams to ensure high levels of service and safety while adhering to company policies. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 12 months.

PRINCIPAL DUTIES:

1. Schedule and dispatch drivers and vehicles to appropriate locations.

2. Use GPS and transportation management systems to monitor vehicle locations and optimize routing.

3. Monitor driver schedules and ensure adequate coverage for all routes.

4. Handle scheduling adjustments due to driver absences, vehicle maintenance, or other unforeseen circumstances.

5. Monitor driver compliance with pre-trip inspections, safety procedures, and driving regulations.

6. Maintain clear communication with customers, drivers, and office staff to ensure smooth operations.

7. Respond to customer requests, resolving issues.

8. Foster a positive and professional attitude when interacting with both customers and drivers, while being adaptable to changing situations.

9. Pay close attention to detail in all aspects of job responsibilities to ensure accuracy and efficiency.

10. Coordinate and communicate truck breakdown issues, schedule changes and weather-related cancellations to appropriate contacts.

11. Troubleshoot and resolve issues with customers related to load or driver challenges.

12. Relay essential information to drivers regarding road closures, detours, or inclement weather conditions to ensure safe and efficient routes.

13. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

14. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

15. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.

16. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

17. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 1 year experience. 2-3 years of dispatcher experience preferred.

2. Ability to work independently as well as part of the team

3. Understanding of FMCSA DOT regulations preferred.

4. Computer skills including MS Excel and Outlook.

5. Effective communication skills, verbal and written.

6. Solid problem-solving skills and ability to maintain a collaborative approach.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)