Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Position Objective
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
Essential Functions
Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service
Demonstrates integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
Achieves specified revenue targets while satisfying customer needs from instrument repair, installs, and PMs or equivalent experience.
Interacts with customers to offer and close the sale of service contracts and other service products
Collaborates with internal partners to resolve customer issues and improve processes
Adheres to all reporting responsibilities for Remote Service Dispatch (RSD)/Cloud 4 Service (C4S), Blocking issue, Field Problem Report (FPR), and Field Service Report (FSR) submissions
Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Completes Qualification & Validation Products at customer sites
Keeps up-to-date with training, staff meetings, and industry developments to maintain technical proficiency in new products, markets, customers, and competitors.
Performs other related duties as required and/or assigned
Education Requirements
Requires a bachelor's degree in engineering, biology, chemistry, or a related field, or equivalent work experience and knowledge
Required Qualifications
Minimum of 3+ years of relevant experience with related science, engineering, and/or customer skills
Effective communication skills, both oral and written
Knowledge of and ability to deliver a high degree of customer fulfillment
Strong technical, electro-mechanical, and laboratory knowledge
Exercises sound logic and judgment in setting work priorities
Strong organizational and administrative skills
Uses effective questioning to identify customer needs
Requires minimal oversight
Participates as a positive influence on the team
Quickly adapts to change with positive and constructive feedback
Preferred Qualifications
Master's level degree
Experience in a clinical, diagnostics, and/or other regulated environment
Interest in learning and understanding IT systems and processes
Experience with related technology
Working Conditions
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.
Compensation and Benefits
The hourly pay range estimated for this position based in Washington is $31.73-$47.60.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
