Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.
FLSA Status
Non-Exempt
Job Role Summary
The CCBHC Navigator assists clients and their families seeking Certified Community Behavioral Health Clinic (CCBHC) services at Sandra Eskenazi Mental Health Center (Sandra Eskenazi MHC) navigate the CCBHC process, barriers, service offerings, and additional information or resources that are available at Eskenazi or in the community. The CCBHC Navigator assists individuals transitioning between different treatment programs and especially between different levels of care, provides mutual support and self-help groups, peer support for special populations, peer education and leadership development, and peer recovery services. The CCBHC Navigator may additionally support in immediate Social Determinants of Health needs, such as financial or housing needs. This role supports Eskenazi Health's engagement and partnership with the community surrounding the CCBHC aligning with the mission, vision and values of Eskenazi Health (EH) and strategic plans of EH and Sandra Eskenazi MHC. The CCBHC Navigator connects the client to Eskenazi programs, helping to navigate between departments, and providing specialized service to address the unique needs of the client.
Essential Functions and Responsibilities
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing.
Uses excellent customer service to provide unique client-focused solutions to address problems.
Attempt to solve immediate Social Determinant of Health needs via in house supplies or by connecting to community resources.
Expedites community connectedness for clients by providing warm handoffs to a trusted community-based organizations with follow-up.
May be asked to assist CCBHC Liaisons and treatment teams in coordinating transitions of care for clients between different levels of care.
Helps connect CCBHC clients to peer related services, such as mutual support and self-help groups; peer support for special populations; peer education and leadership development; and peer recovery services
Works closely with CCBHC treatment teams including mobile crisis, with the goal of clear communication and timely follow up to ensure best client outcomes and satisfaction.
Supports staff leadership in providing community outreach as needed at health fairs and comparable events.
Will use designated electronic health record to document and record client interactions, including sharing of information with primary and other relevant treatment teams.
Meets Sandra Eskenazi Mental Health Center requirements for continuing education in accordance with best practice, CCBHC, Joint Commission, and other regulatory standards.
Job Requirements
High School diploma or equivalent required
Peer Recovery certification required
Minimum of 2 years in Recovery required
Minimum of 1 year experience providing peer recovery services
Valid Indiana driver's license and driving record that meets Eskenazi Health's driving policy requirements
Knowledge, Skills & Abilities
Demonstrates effective communication skills; ability to use age appropriate communication skills
Understands and has ability to communicate effectively with individuals from diverse backgrounds-especially clients with substance use
Strong customer service skills
Knowledge of and proficiency in operating computer programs including Microsoft Office
Ability to prioritize tasks and work effectively with complex tasks under pressure/time restraints/irregular schedules
Ability to effectively address issues of ethnic and economic diversity
Strong interpersonal skills and a genuine caring attitude for clients, families and staff
Detail-oriented with the ability to think critically and independently
Effective written and verbal communication skills, including ability to communicate in a professional manner with physicians, administration and the general public
Excellent organizational skills with the ability to prioritize work and devise own work patterns/methods; flexible to changing priorities; ability to work with minimal supervision
Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.
