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Job Profile Summary The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Essential Functions/Responsibilities
Perform necessary functions necessary to open accounts, perform maintenance.
Run a Teller drawer as deemed necessary by management
Support client engagement through active calling, client conversations, and follow up.
Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
The CB is responsible for adherence to all compliance and regulatory procedures.
Tracks, reports and communicates business results and activities to their FCM
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience.
Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job
3-4 years of experience in coaching and/or mentoring in a retail environment.
3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
3-4 years demonstrated prior success with achievement of performance goals.
High school diploma or general education degree (GED) required.
4-5 years related experience and/or training; or equivalent combination of education and experience.
Preferred Knowledge and Skills
Associate's or Bachelor's degree and/or equivalent banking work experience preferred.
Level of Complexity and Scope
Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead teams as needed.
Ability to lead outside sales efforts.
Degree of Independence and Decision-Making
Works with limited supervision.
Follows established guidelines.
Applies guidelines with proficiency.
Collaborates with senior role or Supervisor.
Uses subject-matter expertise to advise others.
Required Supervisory Responsibilities
Supports the management needs for the FCM
Supports the management needs of market leadership
Physical Requirements
Occasionally lifts and carries up to 50 lbs.
Frequently lifts and carries up to 10 lbs.
Frequently sits, stands, walks and drives
Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training
Transaction Processing & Regulatory Understanding
Client Conversation Workshop 1.0
Client Conversation Workshop 2.0
Consumer Banking Certification: Intro to Networking, COI and Community Development
Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
Community Development
Community Development Certification: Developing COI/relationships with Community Organizations
Community Development Certification: Understanding Financial Literacy Programs
Community Development Certification: Facilitating Financial Literacy
Community Development Certification: Give First
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
