Our client, a children's hospital based in Westwood, MA, is seeking a Customer Service & Patient Collections Associate to assist with inbound calls. This is a temporary, hybrid position with 1-2 days in office and the rest remote, with the hours of 9am-5pm. Compensation for this role is $24 per hour. Qualified and interested individuals are encouraged to apply today for immediate consideration.
Responsibilities
Receives and resolves patient inquiries via a high volume of incoming telephone, mail correspondence and electronic messaging regarding a variety of billing issues.
Collects any outstanding balances and updates all demographic and insurance information during patient contacts. Researches all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts. Communicates response to patients on findings accurately and in a timely manner.
Alerts management of any recurring billing trends and or issues encountered through patient contacts and when possible assists in developing solutions to said problems.
Verifies insurance eligibility utilizing available technologies, payor websites, or by phone contact with third party payors.
Collects and assigns referrals received via telephone, fax, and or electronically.
Reviews PCP and self-pay exceptions report and resolves issues.
Follows established regulations and procedures in the collection, recording, storage and handling of information. Ensures required documentation of issues is complete, accurate, timely and legible. Protects and preserves confidentiality and integrity of all information according to Boston Children's Hospital's HIPAA confidentiality policy.
Qualifications
1+ year of previous customer service experience required in a healthcare and/or high-volume call center environment.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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