Job Description:

RESPONSIBILITIES:

Kforce has an enterprise client seeking a Technical Program Product Manager II in Sunnyvale, CA.

Summary:
As a Technical Program Manager for the Office Infrastructure Deployments (OID) team in Corporate Infrastructure Services, you will help define the deployment KPIs and establish the mechanisms to measure, monitor and alert on deviations from the agreed targets. You will drive accountability for performance and quality for global infrastructure deployments through regular (WBR/MBR/QBR) reviews, escalating when necessary. You will act as a point of escalation for senior leaders to share feedback that drives change.

This role is transformational, playing the key role in maturing and improving the infrastructure deployment services our customers rely on worldwide. You will drive a commitment to quality within the infrastructure operations & deployment organization, ensuring the processes deliver the intended outcomes the first time. As part of this role, you will be a force multiplier to drive improvements and efficiencies in our deployment and operational processes, reducing engineering effort globally.

You will enhance our demand and capacity tracking mechanisms and reporting. You will build mechanisms for scheduling work that comes from our partners that ensures we can deliver at scale and eliminate scheduling bottlenecks. You will plan and implement Operational Excellence and Continuous Improvement practices for the team. This role's scope is global across all corporate infrastructure.

REQUIREMENTS:

• Bachelor degree in a Computer Science, Information Technology Management or equivalent professional experience (7+ years of experience in an IT organization)


• 7+ years of experience in program or project management at global scale with cross-functional teams


• 3+ years of experience working with data center or corporate infrastructure and/or operations


• Program Management experience


• Infrastructure experience


• Business leadership experience


• Fundamental understanding of IT Infrastructure (networking, systems, services)


• Ability to work independently and self-motivate in a rapidly changing environment


• Ability to perform IT Optimization assessments and process improvements aligned to best practices and ITIL


• Experience driving service improvements using data and metrics to drive improvements

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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