Job Description:
Zendesk

San Francisco, California, United States
R29801

Job Description

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

Growth Product Intern Program
The Growth Product team at Zendesk is dedicated to enhancing customer experiences by influencing conversion rates, trial engagement, expansion, and retention. We prioritize data-driven decision-making and foster open communication, creating an excellent environment for individuals eager to learn and make meaningful contributions.

Our Growth product Summer Internship offers a unique opportunity to work on impactful features, learning & applying your skills in real-world product scenarios

This 9-week program, beginning in June 2025, is based in our San Francisco office, located in the heart of the downtown financial district.

What You’ll Experience
As an intern, you’ll join a cohort of like-minded peers and receive guidance from experienced product managers dedicated to supporting your growth. Your support team will include your manager, a peer buddy, and a senior mentor (Director+), providing you with personalized feedback and career development.

This is a great chance to build your professional network, gain hands-on experience, and lay the foundation for a successful product career. You’ll also enjoy competitive compensation, benefits, and an end-of-program bonus to recognize your hard work. Plus, team lunches and unlimited snacks make the experience even sweeter!

Who We’re Looking For
This program is ideal for rising undergraduate seniors (graduating May/June 2026) pursuing degrees in Business, Computer Science, Marketing, Communications, Program Management, or related fields. We’re seeking enthusiastic, motivated individuals ready to make an impact.

Important Details

• Program Dates: June 16 - August 15, 2025

• Location: San Francisco office (Monday-Thursday in-office, WFH Fridays)

Join us for an unforgettable summer where you’ll gain practical experience, grow your skills, and make lasting connections—all while contributing to meaningful work at Zendesk.

What you’ll be doing

Within the Growth function, we have 1 role:

• Product manager intern

As one of our Product Manager intern, your key responsibilities may include the following:

• Market Research: Conduct research to identify growth opportunities and analyze competitor strategies.

• User Feedback: Collect and analyze user feedback to understand needs and pain points.

• Product Development: Assist in defining product requirements and work with engineering and design teams.

• A/B Testing: Design and implement experiments to evaluate new features and optimize user experience.

• Performance Metrics: Track and report on key performance indicators (KPIs) related to user acquisition and retention.

• Cross-Functional Collaboration: Work with marketing, sales, and support teams to align on growth initiatives.

• Documentation: Maintain documentation of product features and testing results.

• Strategic Initiatives: Contribute to strategies for market expansion and identify potential partnerships.

• Learning: Stay updated on industry trends and seek mentorship to enhance product management skills.

• Customer Journey: Assist in mapping the customer journey and improving onboarding processes.

Who You Are:
We are looking for passionate, creative, and proactive interns who are eager to learn and contribute to a dynamic team.

Minimum Requirements:

• Currently pursuing a bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field with planned graduation in Winter 2025 or Spring 2026

• Positive attitude with a product mindset

• Desire to learn new things quickly and willingness to learn in a fast-paced environment.

• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions

• Familiarity with basic product management tools (e.g., JIRA, Figma) and data analysis tools (e.g., Bigquery, Google Analytics).

• Ability to work collaboratively in a team environment and build relationships with diverse stakeholders.

• Strong work ethic, reliability, and attention to detail - an overall “get it done” attitude

Preferred Requirements:

• Previous Engineering, Marketing or Product internship preferred

• Basic understanding of the product development lifecycle and methodologies (e.g., Agile, Scrum)

Why Join Us:

• Hands-On Experience: Gain valuable exposure to all aspects of a marketing team, with direct involvement in high-impact projects.

• Networking Opportunities: Build your professional network and connect with key players in the industry.

• Mentorship: Work closely with experienced marketing professionals who will provide guidance and mentorship.

• Potential for Future Full-Time Role: High-performing interns may be considered for future full-time opportunities.

Hybrid:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our San Francisco office 4x a week.

#LI-JM7

The US annualized base salary range for this position is $50,000.00-$76,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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