As a VoIP Engineer, the individual will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In this role, the Engineer will configure and install VoIP hardware/software replacements and upgrades. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner.
#LI-DNI
Responsibilities
Identifies and diagnoses problems and factors affecting voice services
Troubleshoots voice related issues and outages, which may occur during non-core hours
Works with vendors in support of the ITCSU
Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner
Performs preventative maintenance services on all devices within the VoIP area of responsibility
Maintains a current understanding of emerging technologies and trends in voice and video services
Performs other tasks as required by OSC and the Government contracting office
Required Qualifications/Education and Experience
High School diploma or equivalent
Three (3) years of experience designing, building, and/or maintaining communications systems with minimum of one (1) year experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer
Knowledge of cable management and patching with Ethernet and analog phones
Prior experience with SIP, SCCP, MGCP, PSTN, and H.323.
Must have and maintain CCNA Route and Switch certification and/or CCNA Collaboration certification
Must be DoD 8570 certified at the IAT-II / IAM-II level. Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/.
Must have and maintain a Secret personnel clearance and must be eligible for a TS
Preferred Qualifications/Education and Experience
Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder, and Cisco UCCX
Equal Employment Opportunity/M/F/disability/protected veteran status
Equal Employment Opportunity/M/F/disability/protected veteran status
