At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.
The Fraud Operations Team Lead will provide oversight and subject matter expertise to the Fraud Analysts who are tasked with preventing and detecting fraud committed against the organization and its Customers, including but not limited to check fraud, deposit fraud, wire fraud, ACH fraud, account take over, identity theft, new account fraud, elderly and disabled adult exploitation, loan fraud. In addition, the incumbent will be responsible to perform strategic analysis of fraud trends, to manage control configuration, and to provide subject matter expertise on best practices to prevent fraud. The Fraud Operations Team Lead will support the Fraud Operations manager in addressing and responding to Customer complaints related to fraud matters and partner with functional areas throughout the organization on new products, services, technologies, and other initiatives to ensure fraud risks are addressed.
Job Responsibilities:
Lead a team of Fraud Analysts, including evaluating their overall performance to include the accuracy of their decisions, the proper documenting of their actions, and their productivity.
Work with cross-functional teams across the company for collaboration on fraud risks on new products, services, technologies, and other initiatives.
Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls.
Educate Associates in the first line of defense about current fraud trends, red flags, fraud prevention and detection.
Ensure quality work is performed by Analysts, including the accurate decisioning of alerts/referrals, the completeness of documentation of their review/actions taken, and that they meet productivity standards
Address and respond to Customer complaints related to fraud matters.
Participate in the development, implementation, and review of Fraud-related policies and procedures.
Provide support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud management.
Responsible for coaching and assisting Fraud Analysts with moderately complex research and analysis of account activity to assess the validity of the suspicious transactions identified.
May be responsible for supervising Fraud Analyst I and II Associates.
Special projects as assigned.
Minimum Requirements:
Minimum of 5 years of bank security/fraud/AML/risk management experience preferred.
Associate or Bachelor's degree in a relevant discipline such as Accounting, Finance, Business Administration, Criminal Justice, Cybersecurity preferred.
Experience in performing quality control reviews of fraud alerts preferred.
People management experience preferred.
Must have strong verbal and written communication skills including a demonstrated ability to communicate effectively with all levels of the organization.
Must have strong analytical and problem-solving skills, as well as the ability to render good judgment and make decisions under minimal supervision.
Must have the ability to multi-task, adapt to changing priorities, and thrive in a fast-paced, deadline driven environment.
Must have strong time management and organizational skills.
Must have the ability to work in a collaborative environment as well as independently.
Must have the ability to manage time-sensitive projects.
Must have the ability to lead and manage direct reports, including training, mentoring, and counseling.
A working knowledge of bank products, services, bank systems and transaction types preferred.
Familiarity with automated fraud transaction monitoring systems preferred.
Must have strong knowledge of banking regulations, especially those pertaining to the fraud function, including the Bank Secrecy Act, Regulation CC, and the Electronic Funds Transfer Act.
Must have strong analytical and problem-solving skills, as well as the ability to render good judgment and make decisions under minimal supervision.
WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
