Posted in General Business 2 days ago.
Type: Full-Time
Location: Coronado, California
The Hotel del Coronado is currently hiring a Director of Guest Services! This role manages, administers, and supervises all Guest Services/Bell Services and Contracted areas, in order to maintain the highest level of courteous, professional and efficient service to all guests.
Position Summary:
o Maximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc)
o Managing Payroll Costs, Productivity and Staffing Levels
o Managing Property Wayfinding, including signage for drives and parking structures
o Maintaining ADA compliance
o Manage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
The success in this role will demonstrate itself through the following attributes and skills:
Preferred Qualifications
Salary Range: $93,000-$97,000 based on applicable experience
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Kay and Associates
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Hilton Global
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