Job Description The Project Manager is a dual role, responsible for managing large scale improvement initiatives through initiation, tracking, completion, and benefits realization stages; as well as responsible for supporting the data and analytic needs of the strategy & service line integration department. This role works in close partnership with internal customers including executive sponsors, work stream leads, operational managers and leadership groups associated with the assigned projects. The role also requires a proficiency in multiple databases. Work is performed independently under the general direction of the Director, Transformation Office and Director, Strategy & Service Line Integration.
Transformation Office:
Manages projects as assigned to meet established goals and timelines. Effectively and efficiently influences processes, behaviors and outcomes to complete assignments in a timely and quality focused manner.
Develops, executes and revises work plans as appropriate to the project including tasks, timeline and responsible parties. Monitors status and outcomes utilizing contemporary tools and required follow-up with responsible parties. Is prepared to report on the status of work at any given time.
Facilitates meetings to accomplish identified project tasks. Develops and distributes meeting agendas; documents and follows-up on key actions.
Leads detailed current state assessment, future state design and implementation strategies for initiatives within the scope of the project. Develops process maps of current and future state processes using appropriate techniques and software.
Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, and statistical analysis.
Independently conducts relevant best practice research, process analyses, benchmarking and performance measurement activities, such as baseline and sustainment metrics, as directed. Develops presentations of the information that inform audiences in a clear, accurate manner.
Develops solutions that incorporate business logic, customer needs and appropriate change management techniques to ensure improvements are implemented and sustained.
Designs and delivers written and oral presentations of the performance improvement initiative in a highly credible, professional and persuasive manner to audiences across the system in conjunction with leadership.
Develops and maintains superior working relationships with other managers, leaders and associates in various roles throughout the system. Builds trust and uses collaborative mechanisms to gather project support from key stakeholders.
Develops knowledge of and utilizes performance improvement methodologies such as Lean and Six Sigma in management of projects. Fosters an environment of critical thinking and continuous process improvement.
Documents, organizes and maintains records and files containing work plans, analysis tools and results, communications and presentations, sustainment plans and final deliverables.
Strategy & Service Line Integration:
Function as a superuser in key strategy software packages including: BI Launchpad, SG2, Tableau, Cascade, and mapping software.
Gather and updates annual operating plan data and service line performance scorecards monthly.
Maintains a standing data repository for strategy department.
Develops and maintains market share and ambulatory referral reports.
Assists in proforma development for service line planning.
Conducts ad-hoc analyses for strategic decision making and basic market intelligence research.
Company Description University of Maryland Capital Region Health is the largest healthcare system headquartered in Prince George's County. The system is comprised of UM Capital Region Medical Center, UM Laurel Medical Center and UM Bowie Health Center. In addition, UM Capital Region Health Medical Group offers primary care and specialty care at offices in Bowie, Largo, Laurel, National Harbor and Suitland. We are proud to provide a wide range of services including a Primary Stroke Center, an Innovative Wound Care Center, a Level II Trauma Center, and a new Center for Advanced Medicine, featuring Prince George's County's first free-standing cancer center.
Qualifications Education
Bachelor's Degree from an accredited university in Business, Healthcare Administration, Public Administration or related field.
Master's Degree preferred.
Knowledge, Skills & Abilities
Ability to facilitate complex teams to defined outcomes in a timely manner.
Good knowledge of various computer software applications to monitor and report project status.
Ability to analyze, summarize and present complex operational and clinical information.
Personal and professional characteristics presenting a high level of emotional intelligence, business acumen, professional sophistication, and flexibility and maneuverability in approach.
Excellent verbal and written communication skills.
Thorough understanding of change management issues and methods.
Thorough understanding of project management principles and methods.
Ability to facilitate and manage continuous improvement issues across multiple departments and organizational cultures.
Ability to meet critical deadlines.
Ability to constructively engage, negotiate, resolve conflict with, influence and coach for results staff and leaders at all organizational levels.
Additional Information All your information will be kept confidential according to EEO guidelines.
