Eurofins Product Testing is aggressively expanding its product testing division in US and intends to build a world-class service operation to deliver value to domestic and global clients.
The Project Manager is part of the Client Service team that works closely with the Project Manager and Client Service Manager, Shipping and Receiving, and lab to assist in planning, building and implementation of client test plans and test requests. The Project Manager will also represent the face of the company and works directly with clients and respond to and resolve a wide variety of client inquiries and requests.
This is a great opportunity for driven individuals looking for professional growth, a dynamic work environment, and the ability to make a difference every day.
RESPONSIBILITIES:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Mitigate issues that may arise during project life cycle.
Coordinate with shipping and receiving team to manage logistics and incoming samples
Assist in entering new test requests and data entry into the system.
Review and update test requests with ambiguous client information.
Use problem solving skills to create and offer solutions to customer issues of varied complexity.
Improve and enforce processes to manage internal and external outsourcing
Support Client invoicing and tracking of outsourcing costs.
Provide support in varieties of areas including but not limited to: supporting sales team and lab needs.
Manage Reports from internal and external outsourcing.
Assist Operations manager in handling daily operational needs.
Reads, analyzes, and interprets common scientific or technical information, and protocol test plans.
Perform accurate and complete work, within deadlines, with or without direct supervision
REQUIRED QUALIFICATIONS:
Bachelor degree or 2 + years of experience in coordinating and managing client projects
Ability to understand and communicate scientific or technical information
Self-starter, independent, energetic, street smart, and take initiatives, Detail oriented, good follow-up, self-starter, motivated and highly organized with excellent record-keeping skills.
Has business acumen
Strong common sense and problem solving ability
Must be able to handle multiple tasks and work in a fast-paced environment.
Strong phone skills.
Strong interpersonal skills: can maintains composure, advance his/her agenda and strengthen relationships in complex situations with clients, technical and sales personnel
Excellent excel knowledge, and Tech Savvy
OTHER DESIRABLE QUALIFICATIONS:
Experience in scientific consumer product industry.
Experience in start-up businesses
Knowledge of Microsoft access or Visual Basic
Position is full-time, Monday through Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Bothell, WA are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
To learn more about Eurofins, please explore our website www.eurofinsus.com .
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
