40 Hours | Flexible schedule to meet department needs to include possible evenings and weekends. Peak weeks of semesters will require additional hours. Will be required to work other locations or hours outside of normal store operation to support campus events.
Position Summary
This vital brand ambassador for McHenry County College provides overall management for the MCC Store. Use your merchandising and marketing savvy to take our College retail and bookstore to the next level, focusing on new strategies that attract and retain student, employee, and community customers. Create a team culture of creativity and service excellence to ensure the best customer experience, and provide a relevant inventory that is relevant and responsive in the shifting college bookstore landscape. The Director is responsible for the administration, general management, and supervision of the MCC Store and to operate a competitive and sustainable business model with an entrepreneurial spirit that contributes to the overall success of the college in meeting its mission, vision, values, and goals in its service to the students and the greater campus community. Services offered include textbook, trade books, college and art supplies, gifts and sundries, computers, software, specialty items, and campus branded apparel.
Essential Job Functions and Responsibilities
Ensure compliance with policies and mission by reviewing and approving the MCC Store's plans, goals, objectives, and service activities and evaluating/reporting on progress towards their accomplishment
Develop effective department procedures in compliance with best practices and college policies which encourage growth in the MCC Store by developing new and improving present procedures
Prepare financial analysis of relevant retail activities to benchmark performance, such as inventory turnover, profit margins, day's sales outstanding, break even points, revenue per transaction, etc.
Coordinate and supervise the daily operation of the MCC Store computer system that provides the following functions: financial management, inventory management (textbooks, general books, general merchandise), purchase order management, sales processing and point-of-sale transactions, and financial aid interaction
Maintain accountability of funds received
Develop and monitor the bookstore operating budget and ensure a profitable operation for the College by making decisions using the profit and loss statement as a guideline
Create and/or maintain a business plan (model) that includes forecasts, operating performance metrics, and merchandising and sundries requirements
Coordinate and plan marketing efforts, including, but not limited to, promotional, visual displays, etc.
Compile and track sales data; evaluate data for future stocking and promotional events
Maintain control of purchases for the MCC Store by authorizing requests and recommending acceptance of new contracts
Receiving, verifying, adding to inventory records, stocking and affixing price stickers with appropriate prices that have been established in accordance with College policy
Determine prices on books, rentals, and buy-backs in accordance with College policy and vendor agreements
Ensure an adequate supply of books for all classes
Ensure the MCC Store is open with extended and/or flexible hours as needed to accommodate peak times of the semester or to meet the service needs of the College
Oversee and/or initiate all MCC Store inventory activities, which includes ordering, merchandising, receiving, inventory management, and reporting
Reviews inventory level to liquidate, destroy, and/or donate obsolete merchandise with approval of supervisor
Ensure timely processing and application of credits to invoices, receipts of commission checks, and outstanding receivables
Supervises, trains, and assists the MCC Store employees and student employees
Maintain a current knowledge of the policies and procedures of publishers, distributors and other sources of supply
Maintain knowledge of industry standards and innovations regarding books, merchandise, public relations, store operations and information systems
Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities
Assume additional duties as assigned by immediate supervisor
Required Qualifications
Bachelor's Degree from a regionally accredited institution, preferably in Business Administration, Retail Management, or related field or equivalent experience
Five years of general management experience in a college store environment or equivalent amount of training in a similar area of retailing
General knowledge of and experience with accepted business and retailing practices
The ability to analyze profit and loss statements
The ability to develop marketing and business plans
Experience with online sales and online marketing
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds of the MCC Store and college patrons
Experience running point-of-sale system
SUPERVISORY RELATIONSHIPS / DIRECT REPORTS:
Full-time and part-time staff within the MCC Store
Student Employees
Equal Employment Opportunity
McHenry County College declares and reaffirms a policy of equal opportunity and non-discrimination. The College will make all decisions regarding admission, employment, participation in educational programs, or activities, without discrimination on grounds of race, color, creed or religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disabilities, military status, sexual orientation, gender-related identity, pregnancy, unfavorable discharge from military service, or other factors prohibited by law. Decisions regarding employment include hiring, promotion, termination, wages or salaries, benefits, and other terms and conditions of employment. MCC is committed to diversity and inclusion in its college community. To request reasonable accommodation to participate in any aspect of the hiring process, contact Human Resources at AskHR@mchenry.edu.
