Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsibility for managing primarily subscriber reporting, . Approximately 50% of the work is dedicated to analyzing, validating, and reporting on subscriber activity while the remaining portion of the time is spent on performing variance analysis, transforming raw data into actionable insights, and delivering clear, impactful storytelling to support business decisions.

Job Description

Core Responsibilities

• Monitor and validate subscriber activity to identify and address abnormalities.


• Identify, research, and explain variances in RGU (Revenue Generating Units), bulk subscriber data, and homes passed metrics.


• Reviewing pending connect and disconnect activities.


• Analyzing volume aging in collections for irregularities or discrepancies.


• Perform monthly data uploads into Essbase, ensuring accuracy and completeness for various reporting categories, including:
  
  
  • International pay subscribers.
  
  
  • Bulk units.
  
  
  • EBU (Equivalent Billing Units).
  
  
  • SVODs (Subscription Video On-Demand).
  
  
  • Courtesy/XPE (gratis account activities).
  
  
  • Ancillary services.
  
  
  
  


• Validate changes to subscriber-related processes, including SPA (Subscriber Provisioning Agreement), headend mapping, courtesy codes, and product mapping to maintain data consistency and accuracy.


• Consistent exercise of independent judgment and discretion in matters of significance.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Excel; Budgeting; Finance; Financial Planning and Analysis (FP&A); Financial Analysis

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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