Williams Lea is hiring for a Senior Office Service Associate for our New York City office to work one of the following shifts:
-Tuesday and Thursday (8:00am-6:00pm), Wednesday (9:00am-7:00pm), Friday (11:00am-7:00pm), and Saturday (12:00pm-6:00pm) (Off Sunday and Monday)
-Monday (9:00am-7:00pm), Tuesday and Wednesday (11:00am-8:00pm), Thursday (10:00am-8:00pm), and Sunday (12pm-6pm) (Off Friday and Saturday)
-Wednesday and Thursday (9:30am-8:00pm), Friday (9:00am-7:00pm), Saturday and Sunday (12:00pm-6:00pm) (Off Monday and Tuesday)
Pay: $19.00-$21.50/hour
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Qualifications:
High school diploma or equivalent
Minimum 3 years' office services experience, preferably in a legal, banking, or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics, and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required to create, maintain, and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with a positive can-do attitude
Job Duties:
(* denotes an "essential function")
Utilize appropriate logs for all office service work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail, and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow
Perform Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone, or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
May train new Office Services Associates
Working Conditions:
Position operates at sites with a maximum of 24/7 operations. Individual shift requirements will vary by site
Ability to work overtime as needed
Work is performed in a professional work environment
Professional attire required
Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner
Must be able to work standing up all or most of the time
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
